When it comes to tracking of app performance, it’s important to consider users opinion. That’s why AppFollow is equipped with special features helping you to search, tag, filter, analyse and export user reviews. How does it work?
- First click number under Reviews on the main app page:
- You'll be directed to new page having 4 important blocks:
1.Basic Information & Filters
The first thing you see on the left side of the page is app icon, app name and developer's name. There is also some basic information about reviews.
- Last Updated — The last date when AppFollow collected reviews.
- Reviews — Total amount of reviews for selected countries (TripAdvisor has 50k).
- Avg. Rating — Average score on a scale 1—5 stars (4.2 for TripAdvisor).
- From countries — Here you see from which countries (languages) are the reviews you're checking. By default there are countries and languages that you selected for tracking in general. Add more if you need to cover other geos.
Below you find Filters. It's possible to sort reviews by the following parameters:
- Filter by Reviews — Сlick on star on a 1-5 scale to see reviews with particular rating.
- Filter by Date — Select time period.
- Search — Type one or more words, tags or phrases you need to find within collected reviews.
- Filter by App — Choose a particular app you want to work with. Otherwise, you’ll work with the whole app collection.
- Filter by Version* — Select version number to see related reviews.
- Filter by Rating — Choose to work with Critical (1-2 stars) or Favorable (3-5 stars) reviews.
*Filter by Version is now working only for App Store. Set-up OAuth client to make it work for Google Play.
2. Sort by & Export
You can find one more filtering feature at the top right corner of the page. Sort by helps you to see newest, oldest, negative, positive, long or short reviews above all others.
Moreover, for more convenient analysis you can Export all information available for reviews including date, country, author, rating, title, content and tags. Just select the right format — CSV or Excel, your download will start automatically.
3. Working with Reviews
Under each review you will find several clickable buttons that allows you:
- Report a concern (for App Store)* — Report to App Store about irrelevant or offensive review.
- Reply (for Google Play and Windows Store)* — Reply to the comment via developer’s console.
- Find user — Get more information about user on Google Search (for App Store) or see his/ her Google+ account (for Google Play).
- Reviews by user — Find reviews written by this user for other apps from your collection.
- Translate — See translation of the selected review.
- Tweet — Share review on your Twitter account.
- Mail — Sent review to developer or support team by email.
- +Agg tag... — Tag review in the most convenient for your support team way (e.g. 'urgent', 'interface', 'error', etc.).
*This button appears only for critical reviews (1-2 stars).
*If you previously worked with review, for example, replied to one in Google Play, it would be possible to see the history of actions. This is the example how it looks like:
4. Sharing Options
On the right side of each review you can notice two icons:
The first icon is called Permalink. Clicking it will direct you to new page with sharing options:
The camera icon allows to download Review as image in png. format.
Publish reviews on web-pages, social media or personal blog and let everyone know that your app is doing great!
Btw it's possible to customise reports and dashboards related to user reviews. Access data via public API and use special requests.